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Frequently Asked Questions


1.0 General

1.1 Who are Bio Pro NZ?

1.2 Where can I buy your products?

1.3 What are your operating hours?

1.4 Do you have an annual shut down period?

1.5 How can I contact you?

1.6 Where can I learn more about urine?

1.7 How do I use your products?

2.0 Online Shopping

2.1 What are the advantages of shopping online?

2.2 How can I find what I am looking for?

2.3 How can I be sure if a product is right for me?

2.4 What do I do if I’m having trouble downloading information about a product?

2.5 What is a shopping cart?

3.0 Accounts

3.1 Do I have to create an account?

3.2 What happens if I forget my password?

3.3 How can I view my orders or update my details?

4.0 Placing an Order

4.1 How do I checkout?

4.2 What are voucher codes?

4.3 Why won’t my voucher code work?

4.4 How will I know if you have received my order?

4.5 Can I change or cancel my order?

4.6 Why can’t I see the prices of some products?

4.7 Why can’t I add some products to my cart?


5.0 Payment

5.1 What payment methods do you accept?

5.2 Are my credit card details safe?

5.3 What happens if I select internet banking as my payment method?

5.4 How do I find your bank account details?

6.0 Delivery

6.1 What are the delivery charges?

6.2 What delivery service do you use?

6.3 How long will it take for me to receive my order?

6.4 Will you send items to a PO Box?

6.5 Is my delivery fee refundable?

6.6 Will I get my order before Christmas (or other occasion)?

6.7 Do you send items internationally?

6.8 Can I pick up my order?

7.0 Refunds and Guarantees

7.1 What happens if I am unhappy with my purchase?

7.2 Do your products have a guarantee?

7.3 Will you refund my order?

7.4 What happens if I receive a faulty, damaged or incorrect product?

8.0 Miscellaneous

8.1 Do you offer wholesale pricing?

8.2 Do you have a Privacy Policy?

8.3 Can I copy or reproduce any of the images or information displayed on this website for non-personal use?

8.4 What if I cant find an answer to my question?